Shipping policy

Thank you for choosing MILO WILLIAM NASH. Based in Wellington, New Zealand, our online store focuses on retailing household home appliances. We abide by strict order‑handling protocols and adopt anti‑collision shock‑absorbing packaging to protect electrical goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All home appliance orders will be delivered via standard courier service. Urban areas within New Zealand take 2‑4 business days, while rural and remote addresses may require additional transit time. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, customs inspections, extreme weather, regional traffic restrictions and official holidays. Large‑size home appliances may need extra delivery arrangement.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing. Large‑item consignments may have limited real‑time scanning updates.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders.
MILO WILLIAM NASH shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Returned electrical goods which have suffered transit damage will not qualify for full refund.
Lost or Damaged Packages
If your home appliance parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 5 days after the scheduled delivery date.
Long‑distance transportation may cause surface scratch, extrusion deformation or packaging rupture for home appliance products. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Claims submitted beyond the time limit will not be accepted.
Home Appliance Receipt and Usage Notice
Please inspect the outer package and product appearance upon receipt. Home appliances shall be used strictly in accordance with official user manuals. We reject after‑sales claims for equipment failure, shell damage and component burnout caused by improper installation, incorrect operation, unauthorized disassembly and rough use by end‑users. Warranty scope follows official manufacturer provisions.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all home appliance merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations for electrical goods. Some regions impose restrictions on imported electronic products, and customers are responsible for confirming local import rules before placing orders.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: MILO WILLIAM NASH
Phone number: +64 22 740 1953
Email: info@milwtech.shop
Physical address: 19 Puriri Street, Miramar, WGN, Wellington 6022, New Zealand